I find purpose in building empathy and understanding humans so that I can prioritize the end-user’s experience in design decisions. My goal is to identify and deeply understand problems so that we can derive evidence-based solutions and improve the delivery and reception of health care.
I have experience planning and executing a range of methodologies (surveys, interviews, focus groups, etc.) with a range of end-users (clinicians, care managers, postpartum women, teenagers, etc.). I have worked across the product development process, from exploratory to generative to evaluative. An important part of my research process is collaborating with stakeholders and communicating findings and actionable next steps.
Self-reflection is a vital aspect of mental health treatment (e.g. CBT). I conducted a scoping review and found there is a lack of tools that support critical reflection - deep reflection that leads to the consideration of social consequences. I am in the process of interviewing participants from an in-person program to learn about critical reflective practices.
Methods: Scoping review, remote interviews (in progress)
Perinatal Mental Health Care
Perinatal depression affects 10% to 20% of women in the United States. Collaborative Care Programs (CCPs) integrate mental health services into primary care settings to help patients access much needed treatment. Technologies could increase the effectiveness of CCPs, but we know little about what collaboration challenges technologies must address in this complex clinical setting. To investigate these challenges, we conducted interviews and contextual inquiries with 30 patients and providers in an obstetric CCP. Our findings uncovered actionable insights to support patients and care providers.
Methods: Remote interviews, affinity diagram, journey map, remote design elicitation
Opioid OD Prevention
Opioid overdose is one of the leading causes of death in the United States. Together with the Healthcare Experience Lab at the University of Texas at Austin and the Dell Medical Psychiatry Department, we designed a tool to help those affected by opioid use disorder. After an extensive literature review and competitive evaluation, we designed a prototype that aimed to reduce the number of overdoses. Then we interviewed individuals recovering from opioid addiction at a local methadone clinic and iterated on the prototype design.
Methods: Competitive evaluation, in-person interviews, journey map, high fidelity prototype