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About Me.

My background is in user experience, health informatics, and psychology. I have an in-depth understanding of qualitative research methods and experience working with various stakeholders.

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I'm interested in research related to health technology, how people use and interact with technology, and how we can improve technology to better fit existing workflows and needs. Through research and design, my goal is to improve the health and wellbeing of individuals and communities. 

Education

2019-Present

Northwestern University

Chicago, IL

Doctor of Philosophy: Media, Technology, and Society

Advised by Dr. Madhu Reddy and Dr. Maia Jacobs

People Information and Technology Changing Health (PITCH) Lab Personalized and Adaptive Technology for Health (NuPATH) Lab

2017-2018

The University of Texas at Austin

Austin, TX

Master of Science: Information

Specialized in User Experience Research and Health Informatics

Member of the Daily Activities Lab and Healthcare Experience Lab

2010-2014

The College of Wooster

Wooster, OH

Bachelor of Arts: Psychology

Graduated with Departmental Honors

Member of Psi Chi, The International Honor Society in Psychology

Select Experiences

2020-2022

Center for Behavioral Intervention Technologies

Northwestern University

Chicago, IL

Graduate Research Assistant

  • Design and conduct studies for a $6-million National Institute of Mental Health (NIMH) ALACRITY Center grant.

  • Analyze and synthesize qualitative data from physicians, patients, and stakeholders.

  • Present actionable recommendations to improve workflows and business.

  • Write and publish findings in peer-review journals.

2018-2019

WellSky

Austin, TX

User Experience Researcher

  • Conducted user research for healthcare software, developed test plans, screeners, test scripts, and user workflows.

  • Led and analyzed user focus groups and stakeholder interviews, managed and analyzed quantitative surveys.

  • Presented actionable recommendations that improve user experience and meet business objectives.

  • Worked closely with designers, project managers, business analysts, and engineers.

  • Assisted with creating UX training material. 

2017-2018

Healthcare Experience Lab

The University of Texas at Austin

Austin, TX

Graduate Research Assistant

  • Assisted researcher with conducting interviews of individuals recovering from an opioid addiction.

  • Analyzed qualitative data and created a user journey map.

  • Designed a mobile application to assist individuals in recovering from addiction.

  • Presented results at the UXPA International Conference.

2014-2017

Boston Children's Hospital

Boston, MA

Applications Development Specialist

  • Provided training and support for REDCap (Research Electronic Data Capture) users.

  • Designed and built REDCap surveys and databases for research teams and healthcare professionals.

  • Developed hooks and plugins to enhance the usability and functionality of REDCap.

  • Wrote advanced SQL queries to extract administrative, clinical, financial, and demographic data for use by research teams.

  • Followed and created QA test plans to identify UI and performance issues for in-house software.

  • Designed and executed automated testing scripts to detect bugs for in-house software.

Publications

2024

Studd, H., Reddy, M., Fraser, N., & Jacobs, M. (under review). Beyond the Individual: Exploring Collaborative Self- Reflection Among Young Adults.​

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Chau, C. W., Studd, H., Huang, D., Norton, C., Kruzan, K., & Jacobs, M. (2024). Envisioning the future of burnout support: Understanding frontline workers' experiences in nonprofit gender-based violence organizations. Proc. ACM Hum.-Comput. Interact. CSCW. 

2022

Haldar, S., Studd, H., Wong, N., Mohr, D. C., Reddy, M., & Miller, E. S. (2022, November). Collaboration Challenges and Technology Opportunities at the Intersection of Perinatal and Mental Health Journeys. In Proc. ACM Hum.-Comput. Interact. 6, CSCW2, Article 501, 32 pages. [PDF]

Kornfield, R., Meyerhoff, J., Studd, H., Bhattacharjee, A., Williams, J. J., Reddy, M., & Mohr, D. C. (2022, April). Meeting Users Where They Are: User-centered Design of an Automated Text Messaging Tool to Support the Mental Health of Young Adults. In CHI Conference on Human Factors in Computing Systems (pp. 1-16). [PDF]

2021

Kalke, K., Studd, H., & Scherr, C. L. (2021). The communication of uncertainty in health: A scoping review. Patient education and counseling, 104(8), 1945-1961. [PDF]

Levin, H. I., Egger, D., Andres, L., Johnson, M., Bearman, S. K., & de Barbaro, K. (2021). Sensing everyday activity: Parent perceptions and feasibility. Infant Behavior and Development, 62, 101511. [PDF]

Earlier

Levin, H. I., Levin, J. E., & Docimo, S. G. (2012). “I meant that med for Baylee not Bailey!”: a mixed method study to identify incidence and risk factors for CPOE patient misidentification. In AMIA Annual Symposium Proceedings (Vol. 2012, p. 1294). American Medical Informatics Association. [PDF]

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